FAQ

Visit our Pricing page to get current pricing.

SOLO customers purchase Pixelz credits online by credit card or PayPal, with a minimum purchase of $25 USD. Credits are then applied to image orders on a pay-as-you-go basis, with credits valid for up to one year. PRO and Enterprise customers may opt for consolidated monthly billing. See our Pricing page for more information, or contact us, to get a quote.

Yes. The monthly subscription pays for access to the online system and service levels described above. You then pay per image submitted for retouching. Customers on our SOLO and PROFESSIONAL plans pay per order, while Enterprise customers have the option of consolidated monthly invoicing.

Our monthly subscription fee covers access to our Pixelz Platform for all plans. For Pro, the subscription always includes 24/7 support, a free image rejection feature, and next morning delivery.

Of course! You can pause your subscription manually or we will Auto-Pause your subscription after inactivity for 1 billing cycle. When your subscription is paused we will drop the monthly fee to $4 USD and retain all your specifications to be reactivated next season. There is no time limit on pausing your subscription and no reactivation fee!

Per image pricing is reduced each time you upgrade plans. If you have consistent volume in the hundreds of images per month, you will quickly see cost savings by upgrading from SOLO to PRO. If you need more than 100,000 images retouched per year, you may be a good candidate for our ENTERPRISE plan.

No. However beautiful your portrait or cat may be, we only edit product images. That means photographs of something you’re going to sell online.

We edit any and all types of product images: apparel, accessories, jewelry, furniture, home goods, automotive, appliance, home improvement, you name it.

You can upload JPG, PNG, TIFF, or PSD product images for editing.

Edited product images can be returned as JPG, PNG, TIFF, or PSD.

A lot! To start with, we can edit or remove the background, adjust image dimensions, align your image, set margins, and retouch as needed. We can add shadows, adjust colors, create clipping paths, and create a 3-dimensional invisible mannequin effect.

Of course! SOLO and PRO customers have extensive control using our order management system. Enterprise customers can create unique specifications and workflows by contacting us and speaking to a product specialist.

When you submit an order to us, your images enter our S.A.W. digital lean production system. We use the analytics we’ve developed over the course of editing 40+ million images to ensure image retouching specialists work on different parts of your image and get it back to you as quickly as possible.

For PROFESSIONAL customers, if your images are submitted by midnight your time, they will be returned by 9:00 a.m. the next morning (Monday through Thursday). If you need images even faster, PROFESSIONAL customers have an "Expedite" button that will deliver images back in three hours or less for an additional fee.

The Free Trial gives you 14 days free to edit up to 10 images for free! For the trial, you have full access to our system and experience Pixelz just like any other customer.

Extensions are powerful add-on tools that extend the platform and services. For example, two extensions are Colorways (color matching and recoloring) and Stacking (image combination for multi-packs). Pretty cool, right? However, because not everyone needs them, we offer each Extension as an individual add-on to keep our base subscription price down.

We’re Pixelz, it’s nice to meet you! We’re an international company founded by Danish e-commerce entrepreneurs who got frustrated by post-production processing bottlenecks. We’ve edited over 40 million product images for over 35,000 customers since 2011. Read our story here.

We were founded in Denmark and our main offices are located in the United States, Denmark, and Vietnam. Figuring out time zones for intra-office video conferencing isn’t always easy if you know what we mean.

Our CSR (Corporate Social Responsibility) policy mandates a healthy equal opportunity work environment. Western working standards are connected to local traditions at each of our offices around the globe. As part of our commitment to advancing ethical employment practices, Pixelz is part of the Global Impact Sourcing Coalition. Read more about our CSR policies here.

Absolutely, all product images are treated confidentially and are permanently deleted after 30 days unless otherwise specified. Your personal data is never sold or shared with third parties.

We have an extensive Knowledge Base and also offer email, chat, and phone support to customers.