Production Supervisor
(for Global Partners)

DANANG, VIETNAM

THE ROLE

If you share our passion for production in photography and retouching, and if you are excited about working closely with the world’s largest fashion brands, here is a unique opportunity for you!

The Production Supervisor (for Global Partners) is responsible for managing and optimizing relationships with our production vendors. This role involves developing production plans, setting targets, overseeing vendor performance, managing contracts, coordinating resource allocation, and ensuring smooth onboarding and offboarding processes. The ideal candidate will drive improvements in efficiency, quality, and cost-effectiveness while ensuring all vendor activities align with Pixelz’s strategic objectives.

KEY RESPONSIBILITIES
Vendor Coordination and Performance Management
  • Supervision & Coordination:
    • Liaise with vendor management teams to monitor and control key production figures.
    • Set and review smart targets to ensure vendors meet production requirements.
  • Performance Improvement:
    • Collaborate with vendors to develop and implement Performance Improvement Plans.
    • Investigate production issues, initiate corrective and preventive actions, and ensure timely resolution.
  • Target Timing Management:
    • Conduct periodic reviews of target timings, propose new targets as needed, and finalize changes in collaboration with vendor management teams.
Contract and Financial Oversight
  • Contracts Management: Working closely with Finance team to make sure official documents are always up to date, including: Contract (SLA); Service contractual clauses (SCC); Statement of work (SOW); Others
  • Financial Compliance
    • Confirming on monthly basis the invoicing figures
    • Detecting possible loopholes in the contracts and proposing changes if any
    • Targets: making sure Pixelz are legally compliant with the contract.
Resource Planning and Risk Management
  • Resource Allocation: Collaborate with the internal stakeholders to build and control vendors’ resource plans (e.g., qualified photo editors, PCs, office space, IT facilities).
  • Risk Management:
    • Monitor production forecasts to foresee potential risks and initiate preventive measures.
    • React promptly to arising issues to maintain uninterrupted production capacity.
Training and Workforce Development
  • Work with the Academy team to finalize and monitor vendor training schedules and targets.
  • Supervise vendor training activities and take proactive initiatives if training goals are not met.
  • Target: ensuring training activities are conducted as per plan and building up strong workforce.
Vendor Onboarding and Offboarding
  • Onboarding: Assist the Planning team in preparing and executing the onboarding plan for new vendors, ensuring smooth skill and technology transfers.
  • Offboarding:
    • Oversee the development and execution of exit plans for underperforming vendors.
    • Coordinate with all related departments to ensure legal and contractual obligations are met, minimizing disruption to Pixelz operations.
Other Tasks
  • Assist in developing data management and reporting systems to track vendor performance.
  • Contribute to cross-functional projects aimed at enhancing overall production efficiency.
REQUIREMENTS
  • Experience: At least 2 years in production planning/ production management or project management preferably in the photo/video production sector (fashion, eCommerce, or creative studio).
  • Skills:
    • Proven ability in human resource allocation, production planning, and operations management.
    • Strong proficiency in Google Workspace and MS Office tools.
    • Data-driven mindset with excellent analytical skills.
    • Demonstrated experience in team building and project management.
    • Excellent communication skills and the ability to perform well under pressure.
    • Critical and forward-thinking approach with strong problem-solving abilities.
    • Good at English with 04 skills.
  • Attributes:
    • Proactive, self-driven, and results-oriented.
    • Comfortable working in a fast-paced, dynamic environment.
    • Multicultural Collaboration: Proven ability to work effectively in a multicultural environment, fostering strong relationships and ensuring seamless communication across diverse teams and cultures.
WHAT WE OFFER
  • Salary negotiable during the interview process
  • Allowance: Meal, fuel, phone allowance, Work-from-home allowance, female employee allowance, etc.
  • 100% salary during probation period
  • 13th month salary and annual salary adjustment based on company decision and performance.
  • Social insurance contribution according to regulations. All policies comply with Labor Law and Social Insurance Law.
  • Pixelz Care Package: Premium Healthcare Insurance card (after probation)
  • Annual leave: 12 days/year (increases with seniority)
  • Summer Holiday: 1 day/year (paid leave)
  • Equipped with high-performance computer for work
  • Annual team building activities and Management Retreat (trips)
  • Professional development training activities
  • Annual health check-up once a year
  • Regular events, monthly Happy Friday parties and seasonal events.

Interested candidates should submit their resume and a cover letter detailing their relevant experience and approach to the open position at Pixelz HR Department: dungltt@pixelz.com (Senior HR Executive).

ABOUT PIXELZ

Pixelz was founded in 2011 in Holstebro, Denmark. Back then, Pixelz was known as 'Remove the Background', based on a simple premise to make it easy for e-commerce companies to create beautiful product images.

Over the years, we’ve innovated in response to the industry challenges of fluctuating image volumes, slow workflows, and inconsistency in image quality. Through trying to solve these issues, we developed the concept of SAW – Specialist Assisted Workflow. An idea of splitting the retouching workflow up into many different steps assisted by AI technology. A completely different way of handling retouching than anyone had ever done before.

Today, we are a technology company powered by a talented and passionate team. With our diverse team, we are able to push boundaries, embrace change and innovate to create more and better opportunities for our customers, our colleagues, and the communities we are a part of.