THE ROLE

If you share our passion for fashion photography and retouching, and are excited about working with the largest fashion brands and online retailers globally, this is a unique opportunity!

The Fashion Retouching Specialist owns retouching quality for key clients, working as an extension of their creative team. You'll understand client retouching needs and communicate requirements to ensure consistent quality. You'll work closely with the Production team and report to the Head of Editorial & Video.

This position is based in Hanoi, Vietnam and requires relocation.

TOP 4 JOB RESPONSIBILITIES

Quality Assurance and Detail Orientation

• Perform rigorous quality checks on all images before delivery, ensuring they meet our high standards and the specific requirements of each customer.
• Attention to detail is crucial, as this role demands the ability to spot minor discrepancies or errors and correct them promptly.

Understanding Customer Aesthetics

• Have a keen eye for fashion aesthetics and the ability to understand and adapt to various customer preferences and styles.
• Serve as the bridge between our production team and customers, ensuring that each image not only meets technical standards but also aligns with the customer's vision and brand identity.

Proactiveness in Operational Improvement

• The role requires a proactive approach to identifying opportunities for improvement within the production process.
• This includes suggesting enhancements to workflows, technology, and techniques based on customer feedback, industry trends, and their own observations to elevate the quality of our output continually.

Training and Development

• Developing and delivering training materials and sessions to our production team will be a key responsibility.
• This is to ensure the team stays updated on the latest retouching techniques, understands new customer requirements, and maintains a trajectory of growth and improvement in their skills and efficiency.

WHAT SUCCESS LOOKS LIKE

The Fashion Retouching Specialist is expected to collaborate with the Production, Quality Assurance, and Customer Success to achieve core objectives for the client, including:

• Improve first-time approval rates
• Achieve high client satisfaction
• Reduce the turnaround time
• Get to know and build trust with people from all over the world

Requirements & Experience

• Minimum 2 years managing/leading team of creatives preferred
• Experience with photo & video production in a fashion/eCommerce/creative studio is preferred.
• Have knowledge / understanding of the fashion industry / eCommerce is preferred
• Comfortable in working in a fast-paced environment, flexible in changing direction as needed
• Knowledge of and experience in applying problem solving and continuous improvement tools like Lean, Kaizen, Six Sigma, etc.
• Experience with delivery of assets to studios.
• Experience with a variety of digital media workflows.
• Excellent organizational and leadership skills.
• Photoshop and Video editing software (DaVinci/Premiere…) experience is a big advantage.
• Must be a strong team player, detail oriented, proactive, self-driven and result oriented.
• Must have excellent communication skills, and perform well under pressure.
• Ability to successfully lead cross-functional groups and teams.
• Exhibit critical thinking/forward thinking.
• Based in Vietnam is preferred, otherwise traveling to Vietnam at least 3-6 months/year according to job requirements is a must.
• Language requirements:
  • English: Full professional proficiency.
  • Vietnamese: Optional but very beneficial

Benefits

• Flexible working hours.
• Competitive salary and bonuses.
• Statutory insurance and special healthcare insurance.
• Work in a dynamic and professional international environment with career development opportunities.
• Opportunities for creativity and showcasing talent through design and photography competitions.

To apply, please send your CV to email:hr@pixelz.com with title "Fashion Retouch Specialist - Your full name". Only qualified candidates will be contacted.

ABOUT PIXELZ

Pixelz was founded in 2011 in Holstebro, Denmark. Back then, Pixelz was known as 'Remove the Background', based on a simple premise to make it easy for e-commerce companies to create beautiful product images.

Over the years, we’ve innovated in response to the industry challenges of fluctuating image volumes, slow workflows, and inconsistency in image quality. Through trying to solve these issues, we developed the concept of SAW – Specialist Assisted Workflow. An idea of splitting the retouching workflow up into many different steps assisted by AI technology. A completely different way of handling retouching than anyone had ever done before.

Today, we are a technology company powered by a talented and passionate team. With our diverse team, we are able to push boundaries, embrace change and innovate to create more and better opportunities for our customers, our colleagues, and the communities we are a part of.